FAQ’s

The main Water and Power utility will provide one mains water meter and one mains power meter for a multi-dwelling building, to monitor the total consumption of power and water of that building. Where smart-metering has not been implemented each tenant will pay an equal share of the total power and water bill. Implementing a  sub-metering system involves the installation and monitoring of individual water and power meters of each unit in a multi-dwelling property, so that each tenant pays for their actual usage not an equal share of the buildings total water and power.

We have two simple options for billing.

1. Smart Metering bills  the individual tenant monthly for each unit directly based on their actual water and/or power consumption.
2. Smart Metering provides the water and power usage data for each tenant to the property manger or body corporate to bill the tenant directly.

Please get the tenant to complete the application form online or call us at (09) 9519585. We require that Smart Metering is already providing utility billing to  the building.

If you are billing centrally through you then please logon to your account via our web portal. 

You can pay either via internet bank transfer, Direct Debit or Credit Card.

If your tenants are paying direct, they will need an account with us, please get them to set this up.

Please get them to call or email us before they move out and we will close their account and send their final bill.

We charge a small monthly service fee for the actual power and water consumption of each tenant on their monthly invoice.

We can implement our smart sub-metering solutions at no charge, making it easy for you – body corporates and property managers to implement.